| Q： |
Don't you do sales at the venues? |
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| A： |
This time, in order to reduce congestion, we will only sell the product through our official online store.
If possible, we would appreciate it if you could check the size etc. at the venue before considering purchasing. |
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| Q： |
Is there a charge for admission? |
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| A： |
Admission is free, but you will need a ticket stub for the FLOWERS Orchestra concert and a reservation in advance. Please note that you will not be able to enter unless you have both. |
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| Q： |
Is it necessary to wear a mask? |
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| A： |
There is no obligation to wear a mask, but some sessions may be fully booked, so we recommend that you wear one if you are concerned about infectious diseases. |
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| Q： |
Are there any admission restrictions? |
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| A： |
There are no restrictions as the number of people allowed is determined by advance reservation. |
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| Q： |
Can I leave my luggage with you? |
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| A： |
We cannot accept luggage, so please try not to bring carry-on bags, large rucksacks, etc.
We ask for your cooperation. |
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| Q： |
Can I order by cash on delivery? |
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| A： |
That can not be done.
Please pay for giclee prints by bank transfer or credit card. |
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| Q： |
Is it possible to ship overseas? |
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| A： |
Can not do that.
Ships to Japan only. |
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| Q： |
Is there a limit to the number of works? |
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| A： |
Nothing.
However, if there are too many orders, delivery will take time (it may take more than a year), so be careful when purchasing. |
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| Q： |
How long does it take from ordering to shipping? |
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| A： |
The shipping date varies greatly depending on the total number of orders.
In particular, if you purchase multiple works, it will be shipped in bulk, so it will take a considerable amount of time to complete all the works.
In addition, please note that the larger the number of orders, the greater the difference in shipping date even if you purchase a single work.
If your shipping address changes after ordering due to reasons such as moving, please contact support at the Innocent Gray official online shop. |
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| Q： |
Are there any standards for replacement? |
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| A： |
Everything except printing is done manually.
We are careful with work and inspection, but may have small scratches that are difficult to distinguish.
In the case of scratches and dirt that are small and invisible, replacement is not possible, so please purchase after understanding.
Please note that yellow bags and boxes are transport and storage materials and are not included in the scope of exchange. |
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| Q： |
Can I cancel, change, etc. at a later date？ |
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| A： |
No cancellations or changes can be made after payment.
Please consider your order carefully before placing it. |
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