| Q： |
Don't you do sales at the venues? |
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| A： |
This time, in order to ease congestion associated with measures to combat coronavirus infection, we will only be selling the products via official mail order.
If possible, we would appreciate it if you could check the size and other details at the venue before purchasing. |
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| Q： |
Is there a charge for admission? |
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Admission is free of charge.
There are no age restrictions and everyone is welcome. |
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| Q： |
Is it necessary to wear a mask? |
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| A： |
In accordance with the venue's policy, we basically ask you to wear a mask. (However, this is not compulsory).
Please refrain from talking without a mask as there is a risk of droplet infection.
For more information, see the Art Complex Centre guidelines.
https://www.gallerycomplex.com/v.html |
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| Q： |
Are there any admission restrictions? |
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| A： |
Admission is restricted depending on the situation.
Depending on the size of the venue, the number of people who can enter at one time is limited.
Therefore, if the number of visitors is the upper limit, a numbered ticket will be distributed to restrict entry.
In that case, thank you for your cooperation.
Also, since the venue is in a residential area, please do not perform any acts that may inconvenience nearby residents. |
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| Q： |
Can I leave my luggage with you? |
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We cannot accept luggage, so please try not to bring carry-on bags, large rucksacks, etc.
We ask for your cooperation. |
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| Q： |
Can I order by cash on delivery? |
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That can not be done.
Please pay for giclee prints by bank transfer or credit card. |
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| Q： |
Is it possible to ship overseas? |
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Can not do that.
Ships to Japan only. |
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| Q： |
Is there a limit to the number of works? |
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Nothing.
However, if there are too many orders, delivery will take time (it may take more than a year), so be careful when purchasing. |
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| Q： |
Is it still not shipping yet after ordering? |
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| A： |
The shipping date varies greatly depending on the total number of orders.
In particular, if you purchase multiple works, it will be shipped in bulk, so it will take a considerable amount of time to complete all the works.
In addition, please note that the larger the number of orders, the greater the difference in shipping date even if you purchase a single work. |
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| Q： |
Are there any standards for replacement? |
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| A： |
Everything except printing is done manually.
We are careful with work and inspection, but may have small scratches that are difficult to distinguish.
In the case of scratches and dirt that are small and invisible, replacement is not possible, so please purchase after understanding.
Please note that yellow bags and boxes are transport and storage materials and are not included in the scope of exchange. |
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| Q： |
Can I cancel, change, etc. at a later date？ |
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| A： |
No cancellations or changes can be made after payment.
Please consider your order carefully before placing it. |
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